win substantial money from a jury decision, or if you want to have the ability to appeal a decision, you will want to go to court.
WHEN TO CONSIDER ARBITRATION
According to arbitration experts, companies are turning to neutral third parties to arbitrate or mediate some of the following prickly business issues:
- A customer refuses to pay for an item that he or she claims is substandard.
- An employee cries discrimination because he or she has been fired or someone else has been promoted.
- A landlord insists that a tenant must leave before the lease agreement expires.
- A vendor delivers shoddy goods or services and demands payment.