Southwest Airlines’ “customer of size” policy is earning praise from plus-size TikTok influencers, who laud the airline for providing more comfort and accessibility for larger passengers. The policy allows passengers whose bodies extend beyond the armrest to request an additional seat at no extra cost, according to The New York Post. The airline’s approach is seen as a positive step in addressing the challenges faced by those who might otherwise experience anxiety when flying due to size-related concerns.
“We’ve had a long-standing policy for more than 30 years designed to meet the seating needs of customers who require more than one seat and protect the comfort and safety of everyone onboard,” the company says on its website.
Under Southwest’s policy, passengers can purchase one seat and discuss their seating needs with the Customer Service Agent at the departure gate. If it’s determined that an additional seat is required, the passenger is accommodated with a complimentary seat. The airline encourages customers to purchase extra seats in advance to ensure availability and proactively notify them of special seating needs.
Kimmy, a self-described “fat solo traveler,” went viral with a video explaining how she used the program. She highlighted Southwest as the only airline that allows a second seat at no extra cost, even on fully booked flights. She shared her positive experiences, emphasizing the policy’s ease of use and the benefit of preboarding.
Jae’lynn Chaney, a plus-sized travel expert, praised Southwest’s policy for making air travel more comfortable and accessible for all, including fat and disabled individuals. She emphasized that the policy helps offset the disproportionate costs incurred by larger passengers, addressing both physical and financial accessibility.
However, not everyone has had a positive experience. A TikTok user shared her opposition, claiming she and her teenage daughter and friend were kicked off a flight in June due to an alleged overbooking caused by an oversized person not purchasing a second ticket. The incident raised concerns about the impact on passengers who may face inconveniences due to the policy.
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