its destination — and it didn’t. The entire letter disappeared. We didn’t expect our e-mail program to know the letter was intercepted — but Norton IS didn’t notify us either. The manual mentions the disappearing mail under the Troubleshooting section in the back of the book when users ask why their mail didn’t reach its destination — if they ever discover it at all. If users choose small words or strings of numbers that make up parts of other words, a lot of mail could go missing. The manual suggests users get a copy of destroyed mail from their e-mail program’s sent box, if they have one. The feature didn’t work on AOL mail.
We installed the full Internet Security package (which integrates all the features into one interface) and were alarmed at the drag on our normally robust system. It is accustomed to running three powerful utilities all the time — each known for their prowess in their respective fields: ZoneAlarm, Norton AntiVirus, and Zero Popup — plus SpyBot Search and Destroy (for spyware) as needed. (None were on the machine during the review.) Our best advice: Run those programs.