Is Your Internet Slow? Complain to the Attorney General

Did you ever wonder if the Internet speed you are paying for is the speed you are actually getting? New York Attorney General Eric T. Schneiderman is calling on New Yorkers to test their broadband speeds and submit the results to his office via an online form.

Schneiderman is conducting an investigation involving Verizon, Cablevision, and Time Warner Cable. He wants to ensure that consumers are getting the broadband speeds they are paying for.

“New Yorkers should get the Internet speeds they pay for.  Too many of us may be paying for one thing, and getting another,” Attorney General Schneiderman said. “By conducting these tests, consumers can uncover whether they are receiving the Internet speeds they have paid for.”

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The investigation will also look into contractual agreements

Internet providers, such as Verizon, make with third-parties. In some instances, customers paying for premium Internet speed may have had an interruption in their service due to a contract dispute between an Internet Service Provider and one of its partners.

The Attorney General sent letters to these Internet providers in October asking them to provide documents related to the number of customers receiving different levels of Internet services, disclosures made to actual or potential broadband customers concerning actual or expected Internet speeds, and other documents related to Internet speeds and interconnection agreements.

To test your broadband speed and submit to the Attorney General’s office:

Go to this link: http://InternetHealthTest.org/. Click “Start Test.” Once the steps have completed and the test is finished, take a screenshot of your results; [Ctrl+PrtScn] on Windows and [Command-Shift-3] on Mac. Fill out the form at the bottom of this page and click “Submit” to send to the office of the Attorney General.

You can double-check your Internet speed with another handy tool: TestMyNet.Net (http://TestMy.net/). This test allows you to test, download, and upload speeds separately; you can also set a manual file size for testing. This lets you see how well your Internet connection handles large versus small files for uploading and downloading.