job what she learned in class:
Bring all the stakeholders to the table. Williams convenes with medical practitioners and administrators throughout the hospital to determine operational policies and procedures. She says bringing representatives together assures buy-in and commitment across the organization; creates a more team-oriented environment; and gets everyone on the same page by identifying goals, milestones, timelines, outcomes, and deliverables.
Build in flexibility. Williams works with staff who communicate often with members of healthcare regulatory agencies, industry associations, and various government organizations and with team members in her organization’s government and public affairs departments to identify changes on the horizon.
For more information about executive education courses offered at Duke University, log on to www.duke.edu.