According to a lawsuit in Massachusetts federal court filed by six former Bank of America employees,  service representatives were told to lie to homeowners, telling them their paperwork and payments had not been received, when in reality they had.
“This is exactly what’s been happening to homeowners for years,” Danielle Kelley, a foreclosure defense lawyer in Florida, told Reuters. “No matter how many times they send in their paperwork, or how often they make their payments, they simply can’t get loan modifications. They wind up in foreclosure instead.”
According to the lawsuit, the bank rewarded customer service representatives who foreclosed on homes with cash bonuses and gift cards to retail stores such as Target Corp and Bed Bath & Beyond Inc.
An employee who placed 10 or more accounts into foreclosure a month could get a $500 bonus. At the same time, the bank punished those who did not make the numbers or objected to its tactics with discipline, including firing.